Organization

/Organization
Organization2019-02-06T22:45:05+00:00

Organisation Service Manager Day

The Service Manager Day is organized on behalf of the KNVI Special Interest Group Service Management. The NGI-NGN is a Netherlands based vocational association run by and for IT professionals and managers. It is an independent platform where 2500 members share knowledge and build their network.

The program committee that has been creating the SMD – voluntarily- for many years consist of the following persons.

Dave van Herpen
Dave van Herpen
He is a practitioner, coach and speaker in the field of Agile, Lean, ITSM and DevOps. Dave has been involved in several Agile and DevOps transformations in both public and commercial organizations. He has extensive experience in practically applying Lean and Agile principles and instruments to operational service and support environments, such as Scrum, Kanban for service teams, business value prioritization for change management, and many more.
Stephen Ley
Stephen Ley
I have worked in several restaurants and have occupied different programmer roles and a now working it the field of service management. I like the challenge to creat an environment in which we help IT people to fullfill the business goals. The nicest part of being in service management is connecting IT and business. IT is no longer the operational club, and with the introduction of Agile and DevOps IT and business are more alligned every day.
This is the fourth year i’m helping the SMD and it remains inspinring!
Philippe Lardinois
Philippe Lardinois
In my corporate project excellence role at Diebold Nixdorf I see (as an ex-service manager) in the run phase of our projects challenges in making our service function smarter.

We are using JIRA for issue and project management, but reactive reporting is not cutting it anymore for many of our customers: the call to do something ‘smart’ with all those tickets. The services need to become learning. Retrospectives have to lead to concrete improvements in our service offerings. Reaching your SLA’s and lean back is not how we can get away with things nowadays. We are going to help you with this: with theoretical and practical insights that you can apply yourself tomorrow. As you by now have been accustomed to we are presenting a seminar with national and international renowned speakers. Going back to the good old day program (adding the evening turned out to be overkill for most), but together with Trends in Tooling in one venue. Just come not to only consume , but also contribute on the 22nd March in the Brabanthallen (‘1931’) in Den Bosch . Hope to see you there!

Maarten Bordewijk
Maarten Bordewijk
Maarten is an experienced IT service management trainer and consultant. He is accredited ITIL, ISO / IEC20000, BiSL, Agile Scrum and a range of business simulations, including Apollo13 and Challenge of Egypt. Maarten is strong in the development of people in organizations. He focuses on understanding the question behind the question. He is active in service management since 1995. He has worked at Pink Elephant, Getronics, GamingWorks and WWF. In 2014 he started his own training and consulting practice: Bordewijk Training & Advisory. His customers include Ziggo and Heineken. Maarten has regularly spoken at home and abroad at conferences. He co-authored the book The Little ITIL, published by Boom (in Dutch)
Robert de Koning
Robert de Koning
Robert is an Advisory Transformation Consultant with DELL EMC and has been occupied with change in IT for many years. Both as a line manager and as a consultant
The big problem that arises every time is the difference in speed in which the business would like to change and the IT can deliver. With the rapid adoption of cloud technologies and the emancipation of the customer the pressure on the internal IT organizations is rapidly increasing.
POP UP IT want to provide an insight into the attitude, behavior and culture which are needed to become a more responsive organizations towards the customer.
Edsko Hekman
Edsko Hekman
I am working for Specsavers IT as IT Services Manager. In that role I am responsible for keeping the IT parts of the Duthc Specsavers organisation running.
Within Specsavers, It is becoming increasingly important in executing the business. In the stores, the role of IT is becoming more important, because the equipment we use to
service our customers, develop an increasing IT character. It is very interesting to see this happen.
Despite the increased cooperation between business and IT, you can still notice the gap between business and IT. The developments in the business and IT markets is moving at an ever increasing pace, the expectations are increasing en with that also from us as the IT function, it is expected that we can shift quickly. Therefor the theme of Service Resilience is very relevant to me.
I invite everyone to join us in this event and listen to the best thought leaders in this field.