Organisation Service Manager Day
The Service Manager Day is organized on behalf of the KNVI Special Interest Group Service Management. The NGI-NGN is a Netherlands based vocational association run by and for IT professionals and managers. It is an independent platform where 2500 members share knowledge and build their network.
The program committee that has been creating the SMD – voluntarily- for many years consist of the following persons.
This is the fourth year i’m helping the SMD and it remains inspinring!
We are using JIRA for issue and project management, but reactive reporting is not cutting it anymore for many of our customers: the call to do something ‘smart’ with all those tickets. The services need to become learning. Retrospectives have to lead to concrete improvements in our service offerings. Reaching your SLA’s and lean back is not how we can get away with things nowadays. We are going to help you with this: with theoretical and practical insights that you can apply yourself tomorrow. As you by now have been accustomed to we are presenting a seminar with national and international renowned speakers. Going back to the good old day program (adding the evening turned out to be overkill for most), but together with Trends in Tooling in one venue. Just come not to only consume , but also contribute on the 22nd March in the Brabanthallen (‘1931’) in Den Bosch . Hope to see you there!
The big problem that arises every time is the difference in speed in which the business would like to change and the IT can deliver. With the rapid adoption of cloud technologies and the emancipation of the customer the pressure on the internal IT organizations is rapidly increasing.
POP UP IT want to provide an insight into the attitude, behavior and culture which are needed to become a more responsive organizations towards the customer.
Within Specsavers, It is becoming increasingly important in executing the business. In the stores, the role of IT is becoming more important, because the equipment we use to
service our customers, develop an increasing IT character. It is very interesting to see this happen.
Despite the increased cooperation between business and IT, you can still notice the gap between business and IT. The developments in the business and IT markets is moving at an ever increasing pace, the expectations are increasing en with that also from us as the IT function, it is expected that we can shift quickly. Therefor the theme of Service Resilience is very relevant to me.
I invite everyone to join us in this event and listen to the best thought leaders in this field.