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On March 22, 2018, the annual Service Manager Day will be held. Location is “1931” (Brabanthallen, near train station) in Den Bosch, The Netherlands. This annual event is organized from a Dutch IT community: KNVI. This volunteer-based community has several Special Interest Groups. From the Service Management SIG we organize the “Service Manager Dag” each year, in 2018 for the 17th consecutive time.

We expect around 450-500 attendees, mostly from the IT Management community in The Netherlands (mostly), or Belgium.  The level is generally below C-level, so IT-managers/directors, IT service managers, consultants, information & demand managers, project managers, etc. In the past years we have started to aim for a more international program, with several international speakers, and some guests as well. Some presentations will be in Dutch, some are in English. the last years we had English streams and many international keynotes, including Mike Orzen, Stuart Rance, Kevin Holland, Martin Goble, Stephen Mann, Tobias Nyberg, Elina Pirjanti, Mark Burgess, Jurgen Appelo, Nelli Serifovski, Charles Betz, David Cannon, Peter Lijnse, Christian Tijsmans, Kaimar Karu, Claire Agutter and so many others. English speaking guests will be able to have a rich & packed day as well.

This year’s event will be a special edition, where we organize a parallel conference on the same location. This conference, Trends in Tooling, is all about IT tooling with themes like: automation, integration, reporting and ITSM.

For our upcoming event in 2018 we will focus on the theme “Service Intelligence”. The world is getting smaller, information technology is bringing people closer to each other. And people are getting closer to technology. We are currently residing in a ‘global village’, with connected customers demanding fast, valuable and responsive IT services. The way to organize these responsive IT services is by organizing intelligence. Intelligence provides organizations with the possibility to take the right decisions at the right moment and to continuously collect feedback on the impact of these decisions. While the delivery of IT is being automated ever more, customer interactions will be improved. Building up and maintaining service intelligence is not only mandatory for survival, it also increases the organizational ability to innovate. Data-driven incident reviews, self service, monitoring & analytics services, value measurement, chatbots; today’s IT (service) manager and professional knows how to integrate them into an intelligent service organization.

If you want to present or host a workshop at our SMD2018 or TinT2018 event on March 22, please fill in the form below. Please make sure your response or suggestion is sent before Oct 1st, 2017. We will send you feedback asap (aim: within 1 month).
For questions, contact Dave van Herpen via speakers@servicemanagerdag.nl

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